About the Company:
Vodafone Egypt is one of the largest telecommunications companies in the country, serving millions of subscribers and employing thousands. It provides mobile, internet, and enterprise solutions across Egypt, and is recognized as a pioneer in introducing mobile wallet services to the Egyptian market.
Achievements:
During my decade-long tenure at Vodafone, I advanced across several roles, but my most impactful contribution was being part of the Vodafone Cash innovation journey, Egypt’s first mobile wallet. From its launch until 2020, I played a vital role in testing, rollout, and adoption phases. As a UAT Specialist, I ensured smooth service launches by conducting rigorous system testing, validating user experience, and resolving technical issues before release. Later, as a Senior Customer Service professional, I bridged the gap between technical deployment and end-user adoption by supporting marketing campaigns, educating customers, and promoting service awareness.
By aligning customer support with digital marketing initiatives, I contributed to Vodafone Cash scaling into Egypt’s #1 mobile wallet, driving financial inclusion and enabling millions of customers to embrace digital payments. Beyond Vodafone Cash, I also delivered value as a universal agent supporting HR, technical, and operational teams, gaining multi-functional exposure and leadership experience.
Key Project Points:
- Customer Care (2009–2012): Handled frontline support while contributing feedback loops for product improvements.
- Senior Customer Service (2013–2020): Acted as a universal agent supporting multiple departments and promoting Vodafone Cash adoption among customers.
- UAT Specialist (2017–2019): Conducted end-to-end testing for Vodafone Cash features and service launches.
- Supported Vodafone Cash marketing and awareness campaigns, driving customer education and adoption.
- Helped establish Vodafone Cash as Egypt’s pioneering mobile wallet, contributing to nationwide digital payment growth.